Jewelry In The Works

Shipping and Policies

Shipping
We offer the following shipping options for retail and repairs. Please call for quote on wholesale orders.

First Class Mail
Note: In the DC Metro Area
usually 1-3 days
$4.00 includes delivery confirmation.
Priority Mail (3-5 days)
$7.50; includes insurance and delivery confirmation
USPS EXPRESS 
$21.00 includes insurance and confirmation

Special Notes
If items are in stock they will ship with in 48hrs. If orders are made to your specifications and if not in stock please allow 2-4 weeks for your items to be shipped out. Rush service can be requested.
Notification of shipment with confirmation numbers, if applicable, will be sent to you via e-mail.

Care and Maintenance of Mokume Gane
Mokume pieces that contain copper tend to naturally patina or darken over time giving the piece a rustic look.  If you like the enhanced color let it go natural.  If you prefer the lighter more Salmon color of copper we enclose a polishing cloth with each purchase to restore the color. Any chemical in hair products, make-ups, perfumes and household agents will effect the color. So as with all of your jewelry 'Last item you put on before walking out the door and first off when you get home.'

Retail 30 Day Satisfaction Guarantee
We want you to be happy with your purchase so we offer a 30 day money back guarantee.  If you are not happy with your purchase simply return the merchandise in new condition and you will be refunded the purchase price less shipping costs. Items will be inspected upon return, if not in new condition a 10% refurbishing fee may apply.

Our Customer Service Promise
My promise to you is that we will do our very best to offer you the best in customer service.  From gift wrapping to custom details, if we can do anything to make your shopping experience better please let us know.

Privacy Policy
Contact information including email address, telephone number, address, etc. which is provided by the user is used solely for the purpose of completing the order. This includes information pertaining to gift recipients. Financial information including credit card numbers, expiration dates, billing address is used solely to bill the customer for their order.   All personal information is kept private and is NOT shared, or sold.

Jewelry in the Works *301-693-8248* Bethesda MD 20814